Lolajack Privacy Policy

At Lolajack, we take your privacy seriously. This Privacy Policy explains how we collect, use, store, and protect your personal data when you access and use our services at lolajack.com. As an online casino operated by Lumina Ltd, registered in the Seychelles, and licensed under Anjouan Gaming License No. ALSI-202411077-FI2, we are committed to handling your information responsibly and transparently. By using our platform, you agree to the practices described in this document.

1. Who We Are

We are Lumina Ltd, the operator of Lolajack Casino at https://lolajack.com/. Our platform serves players across international markets including the United Kingdom, Canada, Australia, New Zealand, and throughout the European Union. If you have any questions about how we handle your data, you can contact us at support@lolajack.com.

2. Information We Collect

When you register and use our services, we may collect the following information about you:

Full name, date of birth, and nationality
Email address, phone number, and residential address
Username, password, and account preferences
Payment details, including card numbers, e-wallet identifiers, and cryptocurrency wallet addresses
Identity verification documents such as passports or government-issued IDs
Gaming activity, including deposits, withdrawals, bet history, and bonus usage
Device information, IP address, browser type, and session data
Communications you send to our support team

At Lolajack Casino, we collect this data through your registration process, your activity on our platform, your interactions with our 24/7 live chat and email support, and through automated technologies such as cookies and tracking tools.

3. How We Use Your Information

We use the personal data we collect for the following purposes:

To create and manage your account at Lola Jack Casino
To process deposits and withdrawals across our supported payment methods, including VISA, Mastercard, Skrill, Neteller, Revolut, Mifinity, and a range of cryptocurrencies
To verify your identity and comply with our legal obligations under anti-money laundering (AML) and Know Your Customer (KYC) requirements
To administer bonuses, including our Welcome Package and ongoing promotions
To personalise your experience and provide tailored offers, particularly at higher VIP tiers such as Glacier, Blaze, and Supreme
To ensure responsible gaming practices and protect vulnerable players
To respond to your support queries and resolve disputes
To improve our platform, games, and overall service quality
To send you relevant communications, where you have consented to receive them

4. Legal Basis for Processing

We process your personal data on the following legal grounds:

Contractual necessity — processing required to fulfil our obligations under your account agreement
Legal obligation — compliance with licensing, AML, and KYC requirements under our Anjouan Gaming License
Legitimate interests — fraud prevention, security monitoring, and service improvement
Consent — where you have explicitly opted in to receiving marketing communications or other optional services

5. Cookies and Tracking Technologies

Our Lolajack platform uses cookies and similar tracking technologies to enhance your experience. We use these tools to remember your preferences, analyse traffic patterns, and optimise performance across our desktop and mobile-optimised HTML5 platform. You can manage your cookie preferences through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of our services.

6. Sharing Your Information

We do not sell your personal data to third parties. However, we may share your information with trusted partners in the following circumstances:

Payment processors and financial institutions required to handle your transactions
Identity verification and KYC service providers
Game providers, including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, and other software partners whose titles appear across our library of 6,500–10,000+ games
Regulatory authorities and law enforcement bodies, where required by law
Fraud prevention and security services
Analytics and marketing platforms, where applicable and only with your consent

All third parties we work with are required to handle your data securely and in compliance with applicable data protection laws.

7. Data Retention

We retain your personal data for as long as your account remains active and for a period thereafter as required by our legal and regulatory obligations. In most cases, we store account and transaction records for a minimum of five years following account closure, in line with anti-money laundering requirements. When your data is no longer needed, we securely delete or anonymise it.

8. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data held by us at Lola Jack:

Right of access — you may request a copy of the personal data we hold about you
Right to rectification — you may ask us to correct inaccurate or incomplete data
Right to erasure — in certain circumstances, you may request that we delete your data
Right to restrict processing — you may ask us to limit how we use your data
Right to data portability — you may request your data in a structured, machine-readable format
Right to withdraw consent — where processing is based on consent, you may withdraw it at any time
Right to object — you may object to processing carried out on the basis of legitimate interests

To exercise any of these rights, please contact us directly at support@lolajack.com. We will respond to all verified requests within a reasonable timeframe.

9. Security Measures

We implement robust technical and organisational security measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. Our Lolajack Casino platform uses SSL encryption for all data transmissions, and access to sensitive information is strictly controlled within our organisation. While we take every precaution to safeguard your data, no system can be guaranteed to be entirely secure, and we encourage you to use a strong, unique password for your account.

10. International Transfers

As an international operator, we may transfer your personal data to servers or service providers located outside your home country. Where such transfers occur, we ensure that appropriate safeguards are in place to protect your information in accordance with applicable data protection standards.

11. Children's Privacy

Our services are strictly intended for adults aged 18 years or older. We do not knowingly collect personal data from minors. If we discover that a person under the legal age has created an account or provided us with personal information, we will promptly close the account and delete all associated data.

12. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. When we make significant changes, we will notify you via email or through a notice on our platform. We encourage you to review this policy periodically to stay informed about how we protect your data. Your continued use of Lola Jack following any updates constitutes your acceptance of the revised policy.

13. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way we handle your personal data, please do not hesitate to reach out to us. You can contact our support team at any time via live chat on our website or by emailing us at support@lolajack.com. At Lolajack Casino, we are here to help and will always aim to address your concerns promptly and professionally.

Content updated: July 21, 2026